DELIVERY AND RETURN OF PRODUCTS
DELIVERY OF ORDERED PRODUCTS
Price
The delivery price depends on the chosen delivery method, as follows:
- to the office of SPEEDY courier company indicated by you - BGN 3.70 - the price may vary when the conditions of SPEEDY courier company change
- to an office of ECONT courier company chosen by you - BGN 5.00 - the price may vary when the conditions of ECONT courier company change
In case of an order worth BGN 40 or more, the delivery is free for the territory of the Republic of Bulgaria.
Term
Orders placed and accepted by 13:00 on a business day are executed on the same day and delivered on the next business day.
(eg if you place an order on Monday (business day) until 13:00, the order will be with you on Tuesday)
Orders placed and accepted after 13:00 on a business day are executed on the next business day.
On weekdays, the usual delivery hours are between 9:00 and 17:30.
Orders placed on a non-working day are accepted and executed on the first working day following the non-working day.
Upon explicit request from you, delivery is possible on Saturday, and it will be performed by a courier between 9:00 and 13:00.
In case you are not found at the time of delivery to the specified address within the specified time or do not go to the selected office of the courier company ECONT or SPEEDY to receive your shipment on time, the Company is released from its obligation to fulfill the delivery of the order. .
CANCELLATION OF ORDER. RETURN OF PURCHASED PRODUCTS
In accordance with the Consumer Protection Act, you can exercise your right to return the purchased products without any sanctions and without the need to state a specific reason for this. Within fourteen (14) days from the date of receipt of the product you have the right to declare your will to return, and it is necessary to contact the Company in advance and in writing by e-mail hello@latifolia.eu to declare your will.
In case of cancellation of an order and return of products, all refundable amounts are refunded in the way they were paid. In case the payment is made with a bank card, the refund is made within 30 days by ordering a reverse operation on the card with which the payment was made.
Products must be returned unused, unopened and in full in their original packaging. In case you want to return a set, it must include all its parts, each of which meets the described conditions for integrity.
Subject to the express and full fulfillment of the above conditions, the Company will refund the full amount of the returned products, except for the delivery costs incurred by you (if any), as well as the costs for return and replacement of the products - all courier return and / or resend fees are paid by you. All amounts will be refunded in the way they were paid - by direct bank payment, by money transfer by courier company ECONT or SPEEDY or by reverse operation on the bank card with which the payment was made.
Returned products must be sent through the courier company ECONT or SPEEDY to the Company within seven (7) days from the date on which you sent your written will to return and under the above conditions. The company does not accept shipments sent by cash on delivery!
Once the Company has received the returned products and verified that they meet all the requirements, you will receive an electronic message that the returned products have been accepted.
In case the returned products do not meet the return conditions you will be notified. In this case, you can choose the products to be delivered back to you at your expense. If you refuse, the Company reserves the right to keep the returned products, as well as the amount paid for them.
Please note that all duties, taxes and fees (if any) you paid for the delivery of the purchased products are not refundable.